Shipping Policy
Shipping Policy for Excitesmate
Discreet and Secure Shipping
At Excitesmate, we prioritize your privacy and satisfaction. We understand the importance of discretion when it comes to shipping your purchases, and we ensure that all our packages are shipped securely and discreetly.
Shipping Methods and Costs
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: 110rs flat rate or free shipping
Expedited Shipping
- Delivery Time: 2-4 business days
- Cost: Rs 110 flat rate
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents inside. Our company name will not appear on the package to ensure complete privacy.
Order Processing
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched, including a tracking number to monitor your shipment.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on our website or the carrier’s website.
Address Accuracy
Please ensure that your shipping address is correct and complete. Excitesmate is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact our customer service team immediately.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during shipping, please contact us at support@excitesmate.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order promptly.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at support@excitesmate.com or call us at 7814116805. We are here to help and ensure your shopping experience with Excitesmate is enjoyable and hassle-free.
Thank you for choosing Excitesmate! Your satisfaction and privacy are our top priorities.
